Privacy Policy for PURRR.ai

PURRR.ai ("PURRR," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you access or use our website, applications, software, APIs, and AI-powered agent services (collectively, the "Services").

By accessing or using PURRR.ai, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

• Visitors to our website(s)
• Customers and end users of our AI recruiting and sales agents
• Prospective customers, partners, and vendors
• Individuals whose data may be processed by our customers through the Services (e.g., candidates, leads, contacts)

If you do not agree with this Privacy Policy, please do not use the Services.

2. Information We Collect

2.1 Information You Provide Directly

We may collect personal information that you voluntarily provide, including but not limited to:

• Name, email address, phone number, and company information
• Account credentials and authentication details
• Billing and payment information (processed via third-party payment providers)
• Communications with us (emails, support tickets, chat messages)
• Configuration data, workflows, prompts, and agent instructions

2.2 Information Processed on Behalf of Customers

PURRR.ai acts as a data processor for information uploaded or connected by our customers, which may include:

• Candidate or applicant data (resumes, contact details, employment history)
• Sales leads and prospect information
• Call recordings, transcripts, emails, SMS messages, and CRM records

This data is processed strictly according to customer instructions and applicable agreements.

2.3 Automatically Collected Information

When you access the Services, we may automatically collect:

• IP address, browser type, device identifiers, operating system
• Usage data, logs, timestamps, and performance metrics
• Cookies and similar tracking technologies

3. How We Use Information

We use information for the following purposes:

• To provide, operate, and maintain the Services
• To deploy and operate AI agents for recruiting, sales, and operational workflows
• To personalize user experiences and improve system performance
• To process transactions and manage billing
• To communicate with users regarding service updates, security alerts, and support
• To monitor usage for security, fraud prevention, and compliance
• To comply with legal and regulatory obligations

We do not sell personal data.

4. AI and Automated Processing

PURRR.ai provides AI-powered agents that may:

• Analyze text, voice, and structured data
• Generate content, messages, recommendations, or decisions
• Automate outreach, screening, scheduling, and workflows

AI outputs are generated based on inputs provided by customers. Customers are responsible for ensuring lawful use of AI-generated outputs, including compliance with employment, privacy, and anti-discrimination laws.

We do not train public or third-party AI models on customer data unless explicitly authorized by contract.

5. Data Sharing and Disclosure

We may share information only as necessary with:

5.1 Service Providers

Trusted third-party vendors that assist with:

• Cloud hosting and infrastructure
• Analytics and monitoring
• Communications (email, SMS, voice)
• Payment processing

5.2 Integrations and APIs

If you connect third-party platforms (e.g., CRMs, ATSs, dialers), data may be shared according to your configuration and those platforms' privacy policies.

5.3 Legal and Compliance

We may disclose information if required to:

• Comply with legal obligations or lawful requests
• Enforce our agreements
• Protect the rights, property, or safety of PURRR.ai, users, or others

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Comply with legal, accounting, or regulatory requirements

Customer-controlled data may be deleted upon request or termination of services, subject to contractual obligations.

7. Data Security

We implement commercially reasonable technical and organizational safeguards, including:

• Encryption in transit and at rest (where applicable)
• Access controls and role-based permissions
• Logging and monitoring

However, no system is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete personal information
• Object to or restrict certain processing
• Request data portability
• Withdraw consent where applicable

Requests can be made by contacting us at the email listed below.

9. International Data Transfers

Your information may be processed in the United States or other jurisdictions where our service providers operate. We take steps to ensure appropriate safeguards for international transfers where required by law.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain sessions and authentication
• Analyze usage and improve performance
• Enhance user experience

You may control cookie preferences through your browser settings.

11. Children's Privacy

PURRR.ai is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Services constitutes acceptance of the revised policy.

13. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. You should consult legal counsel to ensure compliance with applicable laws and regulations.